The Journal of Hospital Accreditation (JHA)
Vol. 5 No. 02 (2023)

Utilizing Teledentistry for Managing Patients: A Systematic Review of Dentist Satisfaction

Jeanette Widjaja (Hospital Management, Graduate Program in Health Policy and Management, Faculty of Medicine, Public Health, and Nursing, Universitas Gadjah Mada, Yogyakarta, Indonesia)
Martina Sinta Kristanti (School of Nursing, Faculty of Medicine, Public Health, and Nursing, Universitas Gadjah Mada, Yogyakarta, Indonesia.)
Adi Utarini (Department of Health Policy and Management, Faculty of Medicine, Public Health, and Nursing, Universitas Gadjah Mada)



Article Info

Publish Date
30 Jul 2023

Abstract

Background: The global COVID-19 epidemic has hastened the digital disruption period, resulting in significant technical advancement in dental information and communication via teledentistry. Dentist satisfaction is one of the indicators that is able to reflect the level of technology acceptance, willingness to use, attitude, and confidence of utilizing teledentistry in their daily practices. Dentist satisfaction is crucial to be assessed in conjunction with patient satisfaction. Objective: The aim of the current study was to review dentist satisfaction in using teledentistry. Methods: The current review followed the guideline of JBI Manual for Evidence Synthesis (2021). Four databases were used for searching the articles: PubMed, Medline, Scopus, and ScienceDirect. The last date of search was March, 29th 2023. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) flowchart was used to record the selection process and the Mixed Methods Appraisal Tool (MMAT) 2018 was applied to assess quality of the articles. Results: Eleven articles were included in this current review. Four studies were conducted in high income, three studies in middle income, three studies in middle-low income and one study was conducted in multi countries with various level of income. Dentist satisfaction scores ranged from satisfied to very satisfied. Factors influencing satisfaction were classified into five aspects: safety and convenience, quality and access, cost, infrastructure, and referral priorities. Included articles also provided information on challenges in implementing teledentistry, namely: access and infrastructure, financing, user awareness and knowledge, examination and diagnostic processes, and government support. We also identified some recommendations for enhance the implementation: improving audio-visual devices and access, maintaining data privacy, increasing remuneration, increasing training time and implementing formal curriculum of teledentistry, conducting case selections, and enforcing the use of evidence-based policies. Conclusions: Implementation of teledentistry is promising as most dentists were satisfied and received benefits from it. Feasibility studies prior to the implementations of teledentistry must be planned collaboratively amongst dentists, policymakers and insurance agencies to ensure proper implementation. Future studies should explore the use of teledentistry in lower income or developing countries to add information related to cost and infrastructural structure.

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Journal Info

Abbrev

JHA

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Description

Jurnal ini diperuntukan untuk sosialisasi artikel ilmiah terkait dengan pengembangan, penerapan dan evaluasi sistem akreditasi rumah sakit, termasuk didalamnya artikel ilmiah tentang regulasi akreditasi, standar akreditasi, manajemen lembaga akreditasi, surveior akreditasi, dan berbagai hal lain ...