Proceeding ISETH (International Summit on Science, Technology, and Humanity)
2025: Proceeding ISETH (International Summit on Science, Technology, and Humanity)

Business Development Strategy Analysis Using SWOT and QSPM Methods at Charlie Hospital Demak




Article Info

Publish Date
05 Feb 2026

Abstract

Purpose: This study analyzes the business development strategy of Charlie Hospital Demak, a newly established private hospital operating since late 2024. The hospital faces early-stage challenges related to fluctuating patient visits and the need to build competitive positioning in a growing regional healthcare market.Methodology: Using a mixed-method approach (qualitative and quantiative), the research identifies internal and external strategic factors through the McKinsey 7S Framework, Porter’s Five Forces, and PESTEL analysis, formulates strategic alternatives using SWOT, and determines strategic priorities using the Quantitative Strategic Planning Matrix (QSPM).Results: Findings reveal key strengths in modern facilities, competent human resources, and a comprehensive service philosophy, while weaknesses include ineffective inter-unit communication and suboptimal service procedures. Opportunities arise from industrial zone development, national healthcare programs, and digitalization trends, whereas threats stem from emerging competitors, rising non-communicable diseases, and dynamic health regulations. The IE matrix places the hospital in the "grow and build" category. As a result, prioritized strategies include the Industrial MCU program, mobile specialist services, and hemodialysis.Applications/Originality/Value: This research informs strategic planning for regional hospital development.

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Journal Info

Abbrev

iseth

Publisher

Subject

Computer Science & IT Engineering Medicine & Pharmacology Social Sciences Other

Description

The International Summit on Science, Technology and Humanity (ISETH) is organised by Universitas Muhammadiyah Surakarta. This summit aims to provide a platform for researchers and academics to share their research findings with others and meet lecturers and researchers from other institutions and to ...