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All Journal Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Intan Laiti Qonita
Universitas Muhammadiyah Surakarta
Computer Science & IT Engineering Medicine & Pharmacology Social Sciences Other

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Business Development Strategy Analysis Using SWOT and QSPM Methods at Charlie Hospital Demak Intan Laiti Qonita; Muhammad Sholahuddin; Rini Kuswati
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2025: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

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Abstract

Purpose: This study analyzes the business development strategy of Charlie Hospital Demak, a newly established private hospital operating since late 2024. The hospital faces early-stage challenges related to fluctuating patient visits and the need to build competitive positioning in a growing regional healthcare market.Methodology: Using a mixed-method approach (qualitative and quantiative), the research identifies internal and external strategic factors through the McKinsey 7S Framework, Porter’s Five Forces, and PESTEL analysis, formulates strategic alternatives using SWOT, and determines strategic priorities using the Quantitative Strategic Planning Matrix (QSPM).Results: Findings reveal key strengths in modern facilities, competent human resources, and a comprehensive service philosophy, while weaknesses include ineffective inter-unit communication and suboptimal service procedures. Opportunities arise from industrial zone development, national healthcare programs, and digitalization trends, whereas threats stem from emerging competitors, rising non-communicable diseases, and dynamic health regulations. The IE matrix places the hospital in the "grow and build" category. As a result, prioritized strategies include the Industrial MCU program, mobile specialist services, and hemodialysis.Applications/Originality/Value: This research informs strategic planning for regional hospital development.
Co-Authors Muhammad Sholahuddin Rini Kuswati