Coopetition : Jurnal Ilmiah Manajemen
Vol. 17 No. 1 (2026): Coopetition : Jurnal Ilmiah Manajemen

The Influence of Product Quality and Service Quality on Consumer Purchase Decisions at the Medan Mega Trade Center (MMTC) Fruit Market




Article Info

Publish Date
30 Mar 2026

Abstract

This study seeks to examine the impact of product quality and service quality on consumer purchasing decisions at the Medan Mega Trade Center (MMTC) Fruit Market. The study utilized a quantitative methodology by administering questionnaires to 315 participants. The multiple linear regression analysis results demonstrate that product quality significantly influences buying decisions, evidenced by a t-value of 5.948 (Sig. 0.000). Service quality demonstrates a positive and significant impact, evidenced by a t-value of 5.719 (Sig. 0.000). Both factors concurrently exert a considerable influence on purchasing decisions, as evidenced by the F-test results indicating an F-value of 34.187 and a significance level of 0.000. The coefficient of determination (R²) of 0.180 signifies that product quality and service quality account for 18% of the variance in purchase decisions, with the remaining 82% attributable to external factors not examined in this study. These findings underscore the significance of enhancing product and service quality as essential measures to elevate consumer purchasing interest.

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Journal Info

Abbrev

coopetition

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences Other

Description

Coopetition : Jurnal Ilmiah Manajemen (E-ISSN : 2615-4978, P-ISSN : 2086-4620) adalah jurnal ilmiah bidang manajemen yang diterbitkan oleh Program Studi Magister Manajemen, Institut Manajemen Koperasi Indonesia, yang semula dua kali dalam setahun, menjadi tiga kali dalam setahun yaitu bulan Maret, ...