Indonesian Journal of Business and Entrepreneurship Research
Vol. 3 No. 1 (2025): Vol. 3, No. 1, January 2025: Indonesian Journal of Business and Entrepreneurshi

Service Quality, Promotions, and Product Prices on Consumer Purchasing Decisions in the Marketplace: The Mediating Role of Brand Image

Nur Hikmah (Universitas Negeri Makassar, Indonesia)
Mustari Mustari (Universitas Negeri Makassar, Indonesia)
Muh Ihsan Said Ahmad (Universitas Negeri Makassar, Indonesia)
Nur Arisah (Universitas Negeri Makassar, Indonesia)
Wulan Purnamasari (Universitas Negeri Makassar, Indonesia)



Article Info

Publish Date
31 Jan 2025

Abstract

In today's digital era, almost all activities can be carried out using the internet, making information access easier. This study aims to review and analyze existing problems to determine the extent of the influence of service quality, promotions, and product prices in the marketplace on consumers' purchasing decisions, with brand image acting as a mediating variable. The research subjects are students from eight study programs at the Faculty of Economics and Business, Makassar State University, from the 2021 and 2022 intakes, with a sample size of 348 respondents. Data analysis was conducted using the Partial Least Squares Structural Equation Model (PLS-SEM). Based on the problem formulation, the study results show that service quality, promotions, product prices, and brand image have a positive and significant influence on consumers' purchasing decisions. Additionally, brand image effectively mediates the relationship between these three variables and consumers' purchasing decisions.

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Journal Info

Abbrev

IJOBER

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Focus and Scope Entrepreneurship education Government policy on entrepreneurship Entrepreneurship in ethnic enclaves Self-employment among immigrants Entrepreneurship among minority groups Indigenous entrepreneurship Gender and entrepreneurship Entrepreneurship in developing and transitional ...