Jurnal Manajemen FE-UB
Vol. 1 No. 2 (2014)

Faktor-Faktor Yang Mempengaruhi Kepuasan Pelanggan atau Penumpang Pesawat

Karno Karno (Unknown)

Article Info

Publish Date
06 Feb 2019

Abstract

Researh titled Analysis of Service Quality Satisfaction Passenger Air Transportation. The primary data used 100 respondents from PT. Garuda, 30 respondents from PT Bouraqe, and 50 resondents from PT Lion. The study aims to determine the effectof service qality on customer satisfaction. By using the method of comparing the level of compliance with the level of service performance to the level of interest or customer expectations. The result showed that 86 percent concordance rate for the international flight (Garuda Airline) and 91 percent for thhe domestic flight.

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Journal Info
Jurnal Manajemen FE-UB
Website

Abbrev

manajemen

Publisher

Universitas Borobudur

Subject

Decision Sciences, Operations Research & Management Other

Description

Jurnal Manajemen FE-UB is a journal published by the Faculty of Economics, Universitas Borobudur. This journal aims to publish scientific publications that focus on management-related topics: Marketing, Green Management Finance and Banking, Strategic Management, Operation Management, Human Resource ...