Jurnal Manajemen Bisnis Krisnadwipayana
Vol 14 No 1 (2026): Jurnal Manajemen Bisnis Krisnadwipayana

Loyalitas Konsumen Mie Gacoan Jatiwaringin Dipengaruhi Oleh Kualitas Produk Melalui Citra Merek

Yudha Wiratama Putra (Program Studi Manajemen Fakultas Ekonomi Universitas Krisnadwipayana)
Eddy Sanusi Silitonga (Universitas Krisnadwipayana)



Article Info

Publish Date
13 Apr 2026

Abstract

This study aims to analyze the influence of Product Quality on Consumer Loyalty of Mie Gacoan Jatiwaringin, as well as to test the role of Brand Image as a mediating variable in this relationship. This study used a quantitative approach with a survey method. The sample consisted of consumers who had previously purchased from Mie Gacoan Jatiwaringin, selected using a purposive sampling technique. The method was analyzed using Path Analysis. The results of the study indicate that: 1) Product quality has a positive and significant influence on consumer loyalty. 2) Product quality has a positive and significant influence on brand image. 3) Brand image has a positive and significant influence on consumer loyalty. 4) Brand image is proven to act as a mediating variable (possibly partial mediation), which means that product quality not only has a direct influence on loyalty, but also indirectly through the formation of a positive brand image in the minds of consumers.

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Journal Info

Abbrev

jmbk

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Bisnis Krisnadwipayna yang lebih dikenal dengan sebutan JMBK mulai dipublikasikan sejak awal tahun 2013 oleh Program Studi Magister Manajemen Fakultas Ekonomi Universitas Krisnadwipayana Jakarta. JMBK terbit 3 (tiga) kali dalam satu tahun, yaitu pada bulan April, Agustus, dan ...