Indonesian Journal of Social Economics and Agricultural Policy
Vol. 1 No. 1 (2025): (July) Indonesian Journal of Social Economics and Agricultural Policy

The Effect of Consumer Satisfaction and Trust on Purchasing Behavior at Shopee E-Commerce

Sukma aminati septia - (Program studi Manajemen Bisnis, Jurusan Administrasi Niaga, Politeknik Negeri Medan)
Tabita Kamilia (Program studi Manajemen Bisnis, Jurusan Administrasi Niaga, Politeknik Negeri Medan)
Tessalonika Vanera Rajagukguk (Program Studi Manajemen Bisnis, JurusanAdminstrasi Niaga, Politeknik Negeri Medan)
Jihan Hasanah Nasution Nasution (Program studi Manajemen Bisnis, Jurusan Administrasi Niaga, Politeknik Negeri Medan)
Santa Maria br Tarigan (Program studi Manajemen Bisnis, Jurusan Administrasi Niaga, Politeknik Negeri Medan)



Article Info

Publish Date
23 Apr 2025

Abstract

This study examines the impact of online shopping satisfaction and customer trust on purchasing behavior in the Shopee e-commerce platform. The research employs descriptive and associative methods with a quantitative approach. The population comprises Business Management students from Politeknik Negeri Medan, with 40 respondents selected based on specific criteria. Data were collected through questionnaires and analyzed using multiple linear regression with IBM SPSS Statistics 25. The results indicate that online shopping satisfaction (X1) and customer trust (X2) have a positive and significant effect on purchasing behavior (Y), contributing 76.2%. The coefficient of determination (R2) of 58.1% suggests that these independent variables explain most of the variation in purchasing behavior. The findings highlight the crucial role of shopping experience satisfaction and trust in influencing consumer purchasing decisions. Therefore, Shopee should continuously enhance service quality and transaction security to maintain customer loyalty. Future research with a broader scope and qualitative or mixed-method approaches may provide deeper insights into other factors affecting consumer purchasing behavior.

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Journal Info

Abbrev

ijseap

Publisher

Subject

Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Social Sciences

Description

Indonesian Journal of Social Economics and Agricultural Policy (IJSEAP) is a multidisciplinary scientific journal that publishes research articles, literature reviews, and conceptual thinking related to social, economic, management, business, financial, and public policy issues in the scope of ...