eCo-Buss
Vol. 8 No. 3 (2026): eCo-Buss

Pengaruh Brand Image, Service Quality, dan Online Customer Review Terhadap Keputusan Pembelian Produk Nivea di Batam

Tresia Putri (Universitas Putera Batam)
Suhardi Suhardi (Universitas Putera Batam)



Article Info

Publish Date
10 Apr 2026

Abstract

The main objective of this research was to analyze how Brand Image, Service Quality, and Online Customer Review influence the Purchase Decision of Nivea Products in Batam City both simultaneously and partially. The number of samples tested was 204 people with a purposive sampling method. Respondents were selected based on specific criteria to ensure the relevance and accuracy of the data collected. Data were obtained by distributing questionnaires, analyzed using multiple linear regression methods and tested using the SPSS version 25 application consisting of data quality tests, classical assumption tests, influence tests, and hypothesis tests. The results of this research show that the Brand Image and Service Quality variables partially and simultaneously have a positive and significant effect on the Purchase Decision of Nivea products in Batam City, while the Online Customer Review variable has a negative insignificant effect on the Purchase Decision of Nivea products in Batam City. These findings indicate that brand perception and service performance play a crucial role in shaping consumer purchasing decisions.

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Journal Info

Abbrev

eb

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Focus on the development of economic sciences especially ECommerce and Business, both scientific and practical review, so it is expected to become a scientific medium for the creation of integration between theoretical studies and practical studies for the development of economic science in various ...