Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik
Vol 9 No 2 (2026): PAPATUNG Volume 9 Nomor 2 Tahun 2026

THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP AND SERVICE QUALITY ON THE EFFECTIVENESS OF LAND SERVICE DIGITALIZATION

Ach Backhrurozak (Universitas Brawijaya, Malang, Indonesia)
Agus Widodo (Universitas Brawijaya, Malang, Indonesia)
Moh. Khusaini (Universitas Brawijaya, Malang, Indonesia)



Article Info

Publish Date
16 Apr 2026

Abstract

The purpose of this study is to examine how transformational leadership and service quality affect how well land service digitization is implemented in public sector companies. Digital transformation in land services not only requires technological readiness, but also requires adequate leadership support and service quality to ensure the successful implementation of electronic systems. This study uses a quantitative approach with an explanatory design and is analyzed using Structural Equation Modeling based on Partial Least Squares (SEM-PLS). Data was collected through a questionnaire of 75 employees who were directly involved in the implementation of digital services at the Sidoarjo Regency Land Office. The results of the analysis showed that transformational leadership had a positive and significant effect on the effectiveness of digitalization implementation with a coefficient of 0.558 and a significance value below 0.05. Service quality also has a positive and significant effect with a coefficient of 0.718, and has a more dominant influence than transformational leadership. The research model has a strong explainability with an R-square value of 0.744. These findings show that the success of land service digitization is more determined by the quality of the system and digital services that users feel, along with transformative leadership support. This research implies that increasing the effectiveness of digitalization requires strengthening leadership and improving service quality simultaneously.

Copyrights © 2026






Journal Info

Abbrev

japp

Publisher

Subject

Humanities Social Sciences

Description

Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik is an open access and peer-reviewed Journal, JAPP is scientific journal that contains the results of theoretical research and studies on Government, Politics and Public Administration. Managed by GlobalWriting Academica ...