Journal Of Economic Cluster
Vol. 2 No. 2 (2025): JoEC: Journal of Economic Cluster

Does Location Still Matter? The Dominance of Islamic Ethics and Service Quality in Muslim Fashion Retail Satisfaction




Article Info

Publish Date
27 Dec 2025

Abstract

This quantitative research aims to analyze the influence of Islamic Business Ethics, Location, and Service Quality on Consumer Satisfaction at Rabbani Lahat Store. The study population comprised 16,160 consumers, with a sample of 100 people determined using the Slovin formula. The data were analyzed using Multiple Regression (SPSS) through the t-test and F-test. The results indicate that, partially, Islamic Business Ethics and Service Quality significantly influence consumer satisfaction, while the Location variable does not show a significant effect. However, simultaneously (together), these three variables—Islamic Business Ethics, Location, and Service Quality—exert a significant combined influence on consumer satisfaction at Rabbani Lahat Store. The main conclusion of this study is that consumer satisfaction at Rabbani Lahat is highly driven by Sharia ethical values ​​in business and the quality of service provided, while the physical location of the store is less of a primary determinant.

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Journal Info

Abbrev

JoEC

Publisher

Subject

Economics, Econometrics & Finance

Description

Focus and Scope Journal Of Economic Cluster is a peer-reviewed journal on economics science. Specifically, the journal will deal with following topics: Monetary Economy Public Economics Human Resource Economics Accounting Management Development Economics Economic Education Financial Economics ...