Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan
Vol. 7 No. 1 (2026): January

Digital Fatigue and Consumer Resilience: A Conceptual Framework for Global Omnichannel Marketing

Stefani Angmalisang (Universitas Negeri Manado)
Vidy Mewengkang (Universitas Negeri Manado)
Delfia Manampiring (Universitas Negeri Manado)
Ditha Lengkong (Universitas Negeri Manado)
Mikaela Gonta (Universitas Negeri Manado)
Claudi Paendong (Universitas Negeri Manado)
Arini Langingi (Universitas Negeri Manado)
Novita Ronsul (Universitas Negeri Manado)
Jesica Tundundatu (Universitas Negeri Manado)
Stevia Wahir (Universitas Negeri Manado)



Article Info

Publish Date
20 Nov 2025

Abstract

The rapid growth of digital technology and global connectivity has transformed consumer interactions, yet it has also led to increasing levels of digital fatigue emotional and cognitive exhaustion resulting from excessive digital engagement. This phenomenon challenges consumers’ ability to sustain attention, trust, and satisfaction in an omnichannel marketing environment, where seamless integration across online and offline platforms is crucial. This conceptual paper aims to develop a theoretical framework that explains the relationship between digital fatigue and consumer resilience in the context of global omnichannel marketing. Using a literature-based analytical approach, this study synthesizes findings from recent research on digital behavior, psychological resilience, and global marketing adaptation between 2020 and 2025. The analysis highlights that while digital fatigue weakens consumer engagement and loyalty, resilience functions as a psychological buffer that enables adaptation and sustained participation in omnichannel interactions. Moreover, cultural and contextual factors moderate the extent to which consumers cope with digital stress in different markets. The proposed conceptual framework contributes to international marketing theory by emphasizing the interplay between technological pressure, consumer psychology, and cultural adaptation. Practically, it provides insights for global marketers to design strategies that minimize digital fatigue while fostering resilient and sustainable consumer relationships across diverse cultural settings.

Copyrights © 2026






Journal Info

Abbrev

jurnalemak

Publisher

Subject

Economics, Econometrics & Finance Other

Description

Jurnal Emak: Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan is a peer-reviewed journal. Ekombis invites academics and researchers who do original research in the fields of economics, management, and accounting, including but not limited to: Economics Monetary Economics, Finance, and Banking ...