Jurnal Ilmiah METHONOMI
Vol. 3 No. 2 (2017): Jurnal Ilmiah METHONOMI

PERSEPSI KUALITAS LAYANAN WARUNG INTERNET DI KOTA MEDAN

Winarto Winarto (Universitas Methodist Indonesia)

Article Info

Publish Date
31 Dec 2017

Abstract

The purpose of the research is to examine the service quality perception of Internet cafe in Medan City. The research has been conducted in 30 Internet cafe, used a convenience sampling method to survey 286 respondents. The questionnaire measures five dimensions of service quality; tangible, reliability, responsiveness, assurance and empathy. Overall, the perception of service quality of Internet Cafe in Medan city is adequately good. Finally, implications and suggestions for future research are discussed.

Copyrights © 2017




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Journal Info
Jurnal Ilmiah METHONOMI
Website

Abbrev

methonomi

Publisher

Universitas Methodist Indonesia

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ilmiah Methonomi adalah jurnal ilmiah resmi Program Studi Manajemen Fakultas Ekonomi Universitas Methodist Indonesia untuk menyajikan tulisan ilmiah dari empat konsentrasi ilmu pada program studi manajemen yaitu manajemen keuangan , manajemen pemasaran, manajemen sumber daya manusia, dan ...