INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
Vol. 2 No. 11 (2025): AUGUST

THE INFLUENCE OF TAX KNOWLEDGE, TAX SERVICE QUALITY, AND TAX SANCTIONS ON INDIVIDUAL TAXPAYER COMPLIANCE

Ida Bagus Nyoman Rai Puja Krisnanda (Faculty of Economics and Business, Udayana University)
I Ketut Jati (Faculty of Economics and Business, Udayana University)



Article Info

Publish Date
02 Aug 2025

Abstract

The significant contribution of taxes to the state budget (APBN) encourages the government, particularly the Directorate General of Taxes (DGT), to identify and enhance tax revenue potential. A tax ratio of 10.9 percent in 2021 places Indonesia below the Asia-Pacific average of 19.8 percent. In an effort to improve tax revenue, the government has implemented reforms aimed at increasing taxpayer compliance. This study uses a non-probability sampling method with an incidental sampling technique. The research was conducted at the West Denpasar Primary Tax Office (KPP Pratama Denpasar Barat), with 100 individual taxpayers selected based on the Slovin formula. The test results show that higher levels of tax knowledge, service quality, and strict tax sanctions are associated with increased individual taxpayer compliance. These findings are in line with the theory of planned behavior. It is recommended that KPP Pratama Denpasar Barat enhance the dissemination of applicable tax regulations and systems. Future researchers are advised to increase the sample size by expanding the research area and including objects beyond individual taxpayers.

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Journal Info

Abbrev

INJOLE

Publisher

Subject

Description

INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE) is a scientific journal that publishes articles in the Business field includes conceptual ideas in the fields of Economics, Accounting, Management, business. The scopes are Human Resource Management, Marketing Management, Financial Management, ...