INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
Vol. 3 No. 3 (2025): INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)

THE ROLE OF BRAND IMAGE IN MEDIATING THE EFFECT OF ELECTRONIC WORD OF MOUTH (EWOM) ON MIXUE PRODUCT PURCHASE DECISIONS IN DENPASAR CITY

Alvin Richard Christian Okhotan (Management, Faculty of Economics and Business, Udayana University)
I Gde Ketut Warmika (Management, Faculty of Economics and Business, Udayana University)



Article Info

Publish Date
17 Dec 2025

Abstract

This study aims to examine the effect of Electronic Word of Mouth (EWOM) on Purchase Decisions with Brand Image as a mediating variable for Mixue products. The research was conducted in Denpasar City using data collection through questionnaires with a sample of 100 respondents who had purchased and consumed Mixue products. The data analysis techniques employed were Descriptive Statistics and Inferential Statistics. The results of the analysis indicate that EWOM has a positive and significant effect on Brand Image and Purchase Decisions, Brand Image has a positive and significant effect on Purchase Decisions, and serves as a mediator in influencing the effect of EWOM on Purchase Decisions. Theoretically, these findings reinforce consumer behavior literature by confirming that EWOM can affect purchase decisions both directly and indirectly through brand image. Practically, this study provides insights for Mixue to optimize digital marketing strategies by strengthening brand image, enhancing customer experience, and leveraging positive EWOM through reviews, social media interactions, and collaborations with influencers.

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Journal Info

Abbrev

INJOLE

Publisher

Subject

Description

INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE) is a scientific journal that publishes articles in the Business field includes conceptual ideas in the fields of Economics, Accounting, Management, business. The scopes are Human Resource Management, Marketing Management, Financial Management, ...