INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
Vol. 3 No. 7 (2026): INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)

THE ROLE OF TRUST IN MEDIATING THE INFLUENCE OF PERCEIVED EASE OF USE AND PERCEIVED USEFULNESS ON CONTINUANCE INTENTION OF THE KAPAJUMA APPLICATION IN DENPASAR CITY

Ni Komang Risa Pebriyanthi (Management, Faculty of Economics and Business, Udayana University)
Ni Nyoman Kerti Yasa (Management, Faculty of Economics and Business, Udayana University)



Article Info

Publish Date
16 Jan 2026

Abstract

This study aims to examine and explain the effects of perceived ease of use, perceived usefulness, and trust on the continuance intention the Kapajuma Application in Denpasar City. The background of this study is motivated by the fact that initial success in attracting early users has not been accompanied by success in sustaining continued usage. This research employs a quantitative approach with a causal–associative design, using a survey method through the distribution of questionnaires to 100 Kapajuma application users, selected using purposive sampling, quota sampling, and snowball sampling techniques. Respondent characteristics obtained from the questionnaires were analyzed descriptively using IBM SPSS Statistics 24. The questionnaire data were then analyzed using SmartPLS 3.0 with the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The results indicate that perceived ease of use, perceived usefulness, and trust have positive and significant effects on continuance intention. In addition, perceived ease of use and perceived usefulness also have positive and significant effects on trust. Furthermore, the findings reveal that trust mediates the effects of perceived ease of use and perceived usefulness on continuance intention

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Journal Info

Abbrev

INJOLE

Publisher

Subject

Description

INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE) is a scientific journal that publishes articles in the Business field includes conceptual ideas in the fields of Economics, Accounting, Management, business. The scopes are Human Resource Management, Marketing Management, Financial Management, ...