This study aims to analyze the impact of artificial intelligence (AI) disruption on the shift in learning paradigms in Indonesian higher education, particularly at Prasetiya Mandiri Polytechnic PSDKU Palembang. The global phenomenon demonstrates that AI has become a disruptive force, serving not only as an administrative tool but also as a collaborative partner in the teaching and learning process. This study employs a descriptive, qualitative approach, drawing on phenomenological methods, to understand the experiences of lecturers and students in their interactions with AI. Data was collected through in-depth interviews, observations of digital activities, and documentation studies from UNESCO, OECD, and Ministry of Education and Culture reports. The data analysis was carried out thematically, focusing on four main themes: digital assistance, changing learning patterns, human–AI collaboration, and ethical challenges in education. The results indicate that AI integration has enhanced learning efficiency, increased student participation, and fostered independent learning. However, negative impacts were also observed, including technology dependence, a decline in critical thinking skills, and the emergence of ethical dilemmas related to plagiarism and algorithmic bias. This research emphasizes that AI should be placed not as a substitute for educators, but as a collaborative partner that enriches the humanistic learning process. It is necessary to strengthen digital literacy, AI ethics, and an adaptive curriculum grounded in human-machine synergy so that educational transformation in the era of technological disruption can occur in a sustainable and equitable manner.
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