E-Journal of Tourism
Volume 13 Number 1 (March 2026)

Resilience Strategies of Star-Rated Hotels in the Soloraya Region in Response to Public Policy Dynamics

Yohanes Martono Widagdo (Politeknik Indonusa Surakarta, Indonesia)
Wahyu Tri Hastiningsih (Politeknik Indonusa Surakarta, Indonesia)
Novac Dhellia (Politeknik Indonusa Surakarta, Indonesia)
Fauzan Nur Alfian Hafiluddin (Politeknik Indonusa Surakarta, Indonesia)



Article Info

Publish Date
13 Apr 2026

Abstract

This study was motivated by the dynamics of public policy that affect the operational stability of star-rated hotels in the Soloraya region. These conditions require organizations to adopt adaptive resilience strategies to ensure business continuity.Therefore, this study aims to examine the organizational resilience strategies of star-rated hotels in the Soloraya region in response to the dynamics of public policy.The approach used is descriptive qualitative, employing in-depth interviews with the Chief Accountants of 20 star-rated hotels that are members of the AMKAH (Perkumpulan Manajer Keuangan & Akuntansi Hotel) Solo Chapter. Data analysis was conducted thematically through data reduction, categorization, and interpretation.The research findings indicate that organizational resilience is built through operational efficiency, workforce flexibility, and the strengthening of relationships with external stakeholders. Strategic innovations such as service digitization and the optimization of direct promotions are key factors in market adaptation. Furthermore, operational harmony is reinforced through participatory communication, collaborative leadership, and organizational learning. These findings confirm that the integration of adaptive, collaborative, and innovative strategies plays a significant role in building organizational resilience in the hotel industry. This study offers practical contributions to crisis management development and enriches research on business resilience in the hospitality sector.

Copyrights © 2026






Journal Info

Abbrev

eot

Publisher

Subject

Arts Humanities

Description

E-Journal of Tourism promotes and enhances research developments in the field of tourism. The journal provides an international platform for debate and dissemination of research findings whilst also facilitating the discussion of new research areas and techniques. E-Journal of Tourism continues to ...