Accounting Global Journal
Vol. 10 No. 1 (2026): Accounting Global Journal

Pengaruh Penerapan Sistem Coretax Dan Kualitas Layanan Coretax Terhadap Kepatuhan Wajib Pajak Orang Pribadi Yang Terdaftar Di KPP Pratama Wilayah Kota Palembang

Prastiwi, Ade Maura (Unknown)
Hertati, Lesi (Unknown)
Syafitri, Lili (Unknown)



Article Info

Publish Date
30 Apr 2026

Abstract

This study aims to examine the effect of Coretax system implementation and service quality on the compliance of individual taxpayers registered at KPP Pratama offices in Palembang. A quantitative approach was employed by collecting data through online questionnaires distributed to 100 individual taxpayers who have used the Coretax system during the 2025 period. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with the assistance of SmartPLS 4. The results indicate that Coretax implementation and service quality have a positive and significant effect on taxpayer compliance, with an R-square value of 0.757, indicating that the independent variables explain 75.7% of the variance in taxpayer compliance. These findings highlight the importance of integrating digital tax systems with user-oriented service quality to enhance compliance and provide implications for strengthening digital tax policy aimed at improving taxpayer compliance.  

Copyrights © 2026






Journal Info

Abbrev

AccGlobal

Publisher

Subject

Economics, Econometrics & Finance

Description

Accounting Global Journal (AGJ) with E-ISSN 2623-1778 and P-ISSN 2622-7177 is a journal published by Accounting Department, the Economics and Business Faculty, Universitas Muria Kudus. The articles can be written in Bahasa Indonesia or english by researchers, academics, practitioners, and observers ...