Journal of Health Policy Analysis
Vol. 1 No. 1 (2026): January

Perceived frequency of pharmacist-led drug counseling and its association with patient satisfaction in pharmaceutical installations

Dian Meiliani Yulis (Master of Public Health Study Program, Megarezky University of Makassar, Indonesia)



Article Info

Publish Date
25 Jan 2026

Abstract

Introduction: Pharmacist-led drug counseling is a core component of pharmaceutical care and plays an important role in supporting rational medicine use and patient-centered services. Variations in the frequency of counseling provided in pharmaceutical installations may influence how patients perceive service quality and satisfaction. Methods: A quantitative cross-sectional study was conducted among 60 patients receiving pharmaceutical services in pharmaceutical installations. Data were collected using a structured questionnaire measuring patients’ perceptions of the frequency of pharmacist-led drug counseling and their level of satisfaction. Descriptive statistics and Pearson correlation analysis were applied using statistical software. Results: The findings showed that patients generally perceived drug counseling to be provided frequently and reported a high level of satisfaction with pharmaceutical services. A statistically significant positive correlation was identified between perceived counseling frequency and patient satisfaction, indicating that more frequent counseling was associated with higher satisfaction levels. Conclusion: Frequent pharmacist-led drug counseling contributes positively to patient satisfaction in pharmaceutical installations and should be strengthened as part of quality improvement efforts in pharmaceutical care

Copyrights © 2026






Journal Info

Abbrev

JAKESPOL

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health

Description

JAKESPOL: Journal of Health Policy Analysis is a peer-reviewed scientific journal that publishes original research articles, policy analyses, and systematic reviews focusing on health policy and health systems. The journal prioritizes manuscripts that provide rigorous analysis of health policies, ...