Jurnal Penelitian dan Pengabdian Masyarakat
Vol. 4 No. 2 (2026): May 2026 In Press

Kontribusi E-Puskesmas dan Integrasi Layanan Primer (ILP) terhadapInternal Service Quality dan Kepuasan Kerja di Puskesmas Tebet

Wijaya, Awwalunisa Aprilia (Unknown)
Halik, Abdul (Unknown)
Mujanah, Siti (Unknown)



Article Info

Publish Date
29 Apr 2026

Abstract

Low patient satisfaction at Tebet Health Center reflects the need to improve Internal Service Quality (ISQ). Implementing e-Health Center and Primary Service Integration (ILP) has the potential to be a solution to improve ISQ, which ultimately impacts employee job satisfaction. This study used a quantitative cross-sectional design with a sample of 100 employees directly involved. Data were collected through structured questionnaires, semi-structured interviews, and observations. Instrument validity was tested with item-total correlation and reliability with cronbach’s alpha, meanwhile, data analysis used descriptive statistics and multiple linear regression. The research results reveal that partially, e-Health Center has a significant positive effect on ISQ (p-value = 0.000; t_{test}= 4.409) and ILP also has a significant positive effect on ISQ (p-value = 0.000$; ttest= 5.747$). Simultaneously, e-Health and ILP have a significant effect on ISQ (p-value = 0.000; Ftest = 31.108). Furthermore, it was found that the improvement of Internal Service Quality contributes positively and significantly to employee Job Satisfaction (p-value = 0.000; ttest= 4.780). The conclusion of this research confirms that e-Health and ILP are effective in improving ISQ, which directly implies an increase in employee job satisfaction at Tebet Health Center

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Journal Info

Abbrev

jp2m

Publisher

Subject

Humanities Economics, Econometrics & Finance Environmental Science Social Sciences Other

Description

Jurnal Penelitian dan Pengabdian Masyarakat ( JP2M ) menyebarluaskan hasil penelitian berbasis pengabdian masyarakat, peningkatan kapasitas masyarakat dan pemberdayaan masyarakat, serta inovasi pemberdayaan masyarakat di seluruh dunia. Fokus dan Ruang lingkup Jurnal Penelitian dan Pengabdian ...