BJRM (Bongaya Journal of Research in Management)
Vol. 9 No. 2 (2026): BJRM (Bongaya Journal of Research in Management)

DAMPAK PEMBAYARAN COD TERHADAP KEPUTUSAN PEMBELIAN DAN KEPERCAYAAN KONSUMEN SHOPEE EXPRESS: Cash on Delivery, keputusan pembelian, kepercayaan konsumen

Riandy, Fajar (Unknown)
Meisa Fitri Nasution (Unknown)



Article Info

Publish Date
22 Apr 2026

Abstract

This study analyzes the impact of the Cash on Delivery (COD) payment system on purchase decisions and consumer trust in Shopee Express services in Bagan Batu City, Rokan Hilir Regency. A quantitative method was employed using a Structural Equation Modeling – Partial Least Square (SEM-PLS) approach with SmartPLS software. The sample consisted of 100 respondents selected through purposive and accidental sampling techniques. Data were collected using a Likert-scale questionnaire. The results indicate that the COD payment system has a positive and significant effect on purchase decisions (coefficient = 0.943; p = 0.000) and on consumer trust (coefficient = 0.902; p = 0.000). Purchase decisions also show a positive and significant effect on consumer trust (coefficient = 0.918; p = 0.000). Mediation analysis reveals that purchase decisions significantly mediate the effect of the COD payment system on consumer trust. These findings suggest that the implementation of COD payment enhances consumers' sense of security in transactions, encourages purchase decisions, and strengthens consumer trust toward e-commerce platforms

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Journal Info

Abbrev

BJRM

Publisher

Subject

Humanities Economics, Econometrics & Finance Education

Description

Bongaya Journal for Research in Management (BJRM) adalah jurnal yang berisi tulisan yang diangkat dari hasil penelitian, gagasan konseptual, kajian dan aplikasi teori di bidang Manajemen. Diterbitkan dua kali setahun oleh Pusat Penelitian dan Pengabdian Kepada Masyarakat (P3M) STIEM ...