Asian Journal of Management Analytics
Vol. 5 No. 2 (2026): April 2026

The Effect of Doctor Presence and Services on Patient Satisfaction Moderated in Collaboration at Citra Sari Husada Karawang Hospital

Haryono, Tri Agus (Unknown)
Assa, Adrie Frans (Unknown)



Article Info

Publish Date
30 Apr 2026

Abstract

This study aims to find out and analyze the influence of the presence of doctors and services on patient satisfaction moderated by Cooperation at Citra Sari Husada Hospital Doctors or health workers and hospitals as health facilities are unsure providers who will provide health services to the receiver which in this case is the patient.  The research method used is Quantitative with SmartPLS 3 data analysis with a total of 100 respondents at Citra Sari Husada Hospital. Service to Patient Satisfaction, has an effect with a coefficient of 0.265 and a t-statistic of 1.702. Cooperation on Patient Satisfaction has an effect with a coefficient of 0.408 and a t-statistic of 1.792. Meanwhile, Service has an influence on Cooperation with a coefficient of 0.532 and a t-statistic of 6.231. Not all associations were significant at the level of 0.05 (p < 0.05), which confirms not all research hypotheses are significant.

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Journal Info

Abbrev

ajma

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

The Asian Journal of Management Analytics (AJMA) is a journal focused on the theory and application of data analytics and its applications in contemporary business, economics, and management disciplines. These disciplines include accounting, finance, management, marketing, economics ...