Jurnal Minds: Manajemen Ide dan Inspirasi
Vol 13 No 1 (2026): June

Halal Fast Food Loyalty: Brand Image as a Mediator of SMMA, Certification, and CSR

Rizal, Mukhammad (Unknown)
Hapsari, Raditha Dwi Vata (Unknown)
Yulianti, Ida (Unknown)



Article Info

Publish Date
29 Apr 2026

Abstract

This study examines how Social Media Marketing Activities (SMMA), halal certification, and Corporate Social Responsibility (CSR) influence consumer loyalty in halal fast-food, with brand image as a mediator. Grounded in the Stimulus–Organism–Response framework, data from 483 Muslim Generation Z consumers of KFC in Malang City were analyzed using PLS-SEM. The results show that SMMA and CSR positively affect loyalty both directly and indirectly through brand image. Halal certification has no direct effect but indirectly shapes loyalty via brand image. The findings suggest that halal certification functions as a baseline expectation rather than a differentiating factor. This study contributes to Islamic marketing by clarifying the shifting role of institutional religious standards and offers managerial implications for strengthening digital engagement, CSR authenticity, and halal communication.

Copyrights © 2026






Journal Info

Abbrev

minds

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Minds: Manajemen Ide dan Inspirasi is a scientific and open-access journal (CC-BY clearance), published by the Management Department of the Faculty of Islamic Economics and Business, Universitas Islam Negeri Alauddin Makassar, Indonesia. It is a bi-annual publication, i.e., by June and ...