Jurnal Kesehatan
Vol. 15 No. 01 (2026): Jurnal Kesehatan: Volume 15, Issue 01, April 2026

Analysis Of Patient Satisfaction With The Implementation Of Bedside Handover In The Inpatient Ward Of Eka Hospital PIK

Sari, Maya (Unknown)



Article Info

Publish Date
28 Apr 2026

Abstract

Introduction: Effective clinical communication is a critical determinant of patient safety and satisfaction in healthcare services. Bedside handover, a structured communication process conducted at the patient’s bedside, is widely recommended to support patient-centered care. However, its implementation remains inconsistent, particularly in private hospital settings. This study aimed to analyze the relationship between bedside handover implementation and patient satisfaction in Eka Hospital PIK. Method: This study employed an analytical observational design with a cross-sectional approach. A total of 60 inpatients were selected using a total sampling technique. Data were collected using a bedside handover observation checklist based on SBAR standards and a modified version of the Newcastle Satisfaction with Nursing Scale (NSNS). Data were analyzed using the Chi-square test with a significance level of p < 0.05. Results: The majority of bedside handover practices were categorized as good (56.7%), while patient satisfaction levels were predominantly high (61.7%). Statistical analysis revealed a significant relationship between bedside handover implementation and patient satisfaction (p = 0.002). Conclusion: Bedside handover has a significant influence on patient satisfaction. Strengthening communication quality and enhancing patient involvement are essential strategies to improve healthcare service outcomes.

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Journal Info

Abbrev

JSS

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Description

Jurnal Kesehatan is an open access scholarly journal published by the Department of Nursing of STIKES Hesti Wira Sriwijaya, serving as a platform for the publication of research findings and the sharing of advancements in health sciences. With ISSN 2302-0911 and e-ISSN 2685-1040, this journal ...