Journal of Emerging Information Systems and Business Intelligence (JEISBI)
Vol. 7 No. 2 (2026): Vol. 07 Issue 02

Analysis of Information Security Awareness Levels Using Multiple Criteria Decision Analysis : Case Study of Digital Transaction Application Users in Surabaya

Ghofur, Fauzan Ali (Unknown)
Nuryana, I Kadek Dwi (Unknown)



Article Info

Publish Date
28 Apr 2026

Abstract

The rapid growth of digital transaction applications has transformed financial activities and increased reliance on electronic payment systems. However, the widespread use of these platforms also exposes users to various information security threats, including phishing, malware, and social engineering attacks that often exploit human vulnerabilities. Despite the increasing adoption of digital financial services, the level of information security awareness among users remains a critical issue that requires systematic evaluation. This study aims to measure and analyze the level of information security awareness among digital transaction application users in Surabaya. This research employs a quantitative approach using Multiple Criteria Decision Analysis (MCDA) integrated with the Knowledge, Attitude, and Behavior (KAB) model. The assessment framework is based on the Human Aspects of Information Security Questionnaire (HAIS-Q), which includes seven focus areas: password management, email usage, internet usage, social media usage, device usage, information handling, and incident reporting. Data were collected through an online questionnaire distributed to digital transaction users in Surabaya, resulting in 102 valid respondents. The results indicate that most focus areas fall into the low awareness category, including password management (53.73%), email usage (23.44%), internet usage (15.99%), social media usage (47.34%), device usage (47.63%), and incident reporting (45.57%). Only the information handling dimension reached a moderate awareness level with a score of 78.17%. These findings highlight the need for improved cybersecurity education and awareness programs to encourage safer digital transaction practices.

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Journal Info

Abbrev

JEISBI

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media Library & Information Science

Description

Journal of Emerging Information Systems and Business Intelligence (JEISBI) aims to provide scholarly literature focused on studies and research in the fields of Information Systems (IS) and Business Intelligence (BI). This journal also includes public reviews on the development of theories, methods, ...