Arkus
Vol. 12 No. 1 (2026): Arkus

From Accreditation Audit to Actionable Strategy: A Mixed-Methods, Priority-Setting Evaluation of Hospital Pharmacy Services under the 2024 Indonesian Hospital Accreditation Standards

Mohammad Febry Andintias (Unknown)
Hardiyani Presticasari (Unknown)



Article Info

Publish Date
11 May 2026

Abstract

Hospital accreditation frameworks generate aggregate compliance scores that obscure the indicator-level heterogeneity on which meaningful quality improvement depends. The 2024 Indonesian Hospital Accreditation Standards (Standar Akreditasi Rumah Sakit/STARKES 2024) operationalise hospital pharmacy quality through seven Pharmaceutical Care and Drug Management (PKPO) standards, but no peer-reviewed study has yet linked STARKES 2024 compliance scoring to systematic priority-setting or to an implementation-ready action plan. In this descriptive evaluative, sequential explanatory mixed-methods study conducted at the Pharmacy Department of a Class C public hospital in Central Java, Indonesia, eight resident pharmacists (n = 8; institutional census) scored 53 STARKES 2024 indicators, triangulated through in-depth interviews, observation, patient-journey simulation, and document tracing. The Hanlon prioritisation method ranked residual gaps, and a facilitated focus-group discussion produced a SMART action plan. Aggregate compliance was 90.54% (95% CI 85.1–94.3; p < 0.001 versus the 80% threshold), with standard-level scores spanning 83.33–95.00% and a median absolute deviation of 4.72 percentage points. Hanlon analysis yielded three actionable top-tier priorities — collaborative therapeutic drug monitoring (OPR = 84.00), annual formulary evaluation (OPR = 74.67), and cytostatic compounding competency (OPR = 69.33) — robust across sensitivity perturbations. Pareto analysis concentrated 70.2% of the priority-weighted residual burden in the top three gaps. The study establishes the STARKES 2024 + Hanlon pairing as a discriminating, transferable template for translating accreditation compliance into measurable pharmacy quality improvement.

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Journal Info

Abbrev

arkus

Publisher

Subject

Religion Humanities Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences

Description

Arkus publishes original articles, article reviews, and case reports and is designed as a place of dissemination of information and scientific knowledge to develop human wealth. Arkus publishes all manuscripts in multidisciplinary fields (social sciences, sciences, technology, engineering, health, ...