<![CDATA[As technology advances over time, this study seeks to examine the influence of digitalisation on the efficiency of bureaucratic processes. It also explores the challenges encountered during the transition to a digital bureaucracy, including disparities in access to technology, resistance to change, and concerns regarding data security. By leveraging information and communication technology, digitalisation has revolutionised the traditionally slow and paper-dependent bureaucracy into a more efficient, transparent, and accessible system. This study adopts a qualitative methodology, analysing pertinent literature, relevant policies, and applicable government institutions to thoroughly assess the impact of digitisation within public sector organisations]]>
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