Image : Jurnal Riset Manajemen
Vol. 13 No. 2 (2025): May 2025 - October 2025

The Effect of Personalized Advertising on Purchase Intention: The Mediating Role of Attitude Toward Ads among Shopee Users

Mendrika Ny Hanitra Randrianavo (Indonesia University of Education)
Vanessa Gaffar (Indonesia University of Education)
Tutik Inayati (Indonesia University of Education)



Article Info

Publish Date
30 Oct 2025

Abstract

Technological advances in artificial intelligence and data analytics have enabled e-commerce platforms to deliver highly personalized advertising. However, how consumers psychologically respond to such personalization remains unclear, particularly in emerging markets. Drawing on Privacy Calculus Theory and the Affect Transfer Hypothesis, this study examines the influence of personalized advertising on purchase intention among Shopee users in Indonesia, with attitude toward advertising as a mediating variable. Data were collected from 114 Shopee users using purposive sampling and analyzed using regression and Hayes’ PROCESS mediation analysis. The results indicate that personalized advertising has a significant direct effect on purchase intention and a significant indirect effect through attitude toward advertising, indicating partial mediation. These findings suggest that personalization influences purchasing not only by improving information fit but also by shaping consumers’ cognitive and emotional evaluations of advertising. This study contributes to the personalized advertising literature by demonstrating the mediating role of attitude toward advertising in an emerging e-commerce context. Practically, the results highlight the importance of designing personalized advertising that balances relevance with consumer trust and perceived privacy.

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Image : Jurnal Riset Manajemen (E-ISSN 2657-0688, P-ISSN 2339-2878) is a peer-reviewed, biannual scientific journal published twice a year (November - April and March - October) by the Study Program of Management, Faculty of Economics and Business Education, Universitas Pendidikan Indonesia. Focus ...