Digital Communication in Libraries to Promote Inclusive Societies: A Systematic Literature Review

Proceeding of Open Society Conference
Vol. 3 (2025): Collaborative Digital Transformation for Social Inclusion: Innovations, Equity, and G

This study systematically reviews studies published between 2019 and 2025 on the role of digital communication in libraries in promoting an inclusive society. Using the PRISMA methodology as a guide, the analysis focuses on digital strategies, inclusivity, and governance. Findings indicate that academic libraries expanded off-campus digital access during the COVID-19 pandemic, while AI-based assistive technologies improved accessibility for users with disabilities. However, governance challenges—such as limited control over content curation and ethical issues in AI use—persist. Theoretically, digital communication functions as a mechanism for democratizing knowledge, providing broader access to information for non-elite audiences. Practically, libraries need to balance technological innovation with ethical governance, participatory curation, and inclusive policies to enhance social equity.