Proceeding of Open Society Conference
Vol. 3 (2025): Collaborative Digital Transformation for Social Inclusion: Innovations, Equity, and G

Legal Aspects of Consumer Protection in Online Lending Services in the Era of Inclusive Digital Transformation




Article Info

Publish Date
03 Dec 2025

Abstract

This study examines the legal aspects of consumer protection in online lending services (fintech lending) in Indonesia during the era of inclusive digital transformation. Although several regulations exist, such as Financial Services Authority Regulations (POJK), the Consumer Protection Law, and the Personal Data Protection Law, legal protection for consumers still faces various normative and implementation challenges. These include the absence of a specific fintech law, weak supervision of illegal fintech operators, low consumer digital literacy, and ineffective dispute resolution mechanisms. This study recommends the establishment of a comprehensive and adaptive legal framework, including the enactment of a national fintech law, strengthening the role of regulators, developing supervision systems and digital dispute resolution mechanisms, and enhancing consumer digital financial literacy. Such improvements aim to strengthen consumer protection in fintech lending services responsively and inclusively amidst the dynamics of modern financial technology.

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Journal Info

Abbrev

osc

Publisher

Subject

Description

The Open Society Conference Proceedings serve as a scholarly platform for the dissemination of research, critical reflections, and innovative practices presented at the annual Open Society Conference, organized by the Faculty of Law, Social, and Political Sciences, Universitas Terbuka, Indonesia. ...