International Journal of Community Service
Vol. 6 No. 2 (2026): May 2026 ( Indonesia - Thailand - Malaysia - Philippines)

Empowering Local MSMEs in Purwakarta through AI-Based Market Intelligence (a Case Study at Ceramic Product)

Hetifah Sjaifudian (Lecturer of Politeknik Jatiluhur, Purwakarta, Indonesia)
Nuzul Husnah (Lecturer of Politeknik Jatiluhur, Purwakarta, Indonesia)
Nina Mardiana (Lecturer of Politeknik Jatiluhur, Purwakarta, Indonesia)
Febryawan Yuda Pratama (Lecturer of Politeknik Jatiluhur, Purwakarta, Indonesia)
M. Yani Syafei (Lecturer of Universitas Ekuitas Indonesia, Bandung, Indonesia)
Prattana Srisuk (Lecturer of Thai Global Business Administration Technological College, Samut Prakan, Thailand.)
Nina Rosida (Student of Universitas Ekuitas Indonesia)
Dede Kurniawan (Student of Politeknik Jatiluhur, Indonesia)



Article Info

Publish Date
12 May 2026

Abstract

This international community service program aims to empower local Micro, Small, and Medium Enterprises (MSMEs) in Purwakarta through the application of AI-based market intelligence, focusing on ceramic product MSMEs. Unlike conventional digital marketing assistance, this program emphasizes the development of market-sensing capability, customer insight, product positioning, and data-informed promotional planning. The activity was implemented through participatory training, guided practice, mentoring, and evaluation involving lecturers, students, an international academic partner, and local MSME actors. Participants were introduced to practical AI tools to identify customer segments, generate product narratives, analyze market opportunities, and develop promotional content for ceramic products. The results show that the program improved participants’ awareness of market-oriented decision-making and enhanced their ability to translate product uniqueness into customer-centered marketing messages. Participants were also able to develop simple customer personas, AI-assisted product descriptions, competitor observation notes, and digital content ideas. The activity demonstrates that AI-based market intelligence can be used as an empowerment instrument for MSMEs when introduced through simple, contextual, and practice-based methods. Continuous mentoring is recommended to strengthen digital confidence, improve content consistency, and support sustainable market expansion for local ceramic MSMEs.

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Journal Info

Abbrev

go

Publisher

Subject

Religion Humanities Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

Description

Training and Marketing are utilized for community empowerment, SMEs and local communities; Community empowerment; Social Access; Community Service Activities by Students; Empowerment of Border Area Communities; Education for Sustainable Development; Empowerment Program Health ; Design and Reach ...