MANAJEMEN
Vol. 6 No. 1 (2026): Mei : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)

The Effect of Brand Image and Brand Trust on Purchase Decisions with eWOM as a Moderating Variable

Nailah Early Azzahra (Unknown)
Asep Supriadi (Unknown)
Hayati Nupus (Unknown)



Article Info

Publish Date
16 May 2026

Abstract

This study aims to examine the influence of brand image and brand trust on purchase decisions, with electronic word of mouth (eWOM) serving as a moderating variable. The research employs a quantitative methodology with a descriptive approach. Data were collected through questionnaires and literature review. The population comprised Samsung smartphone users in Tangerang Regency, and a purposive sampling technique was applied to obtain a sample of 119 respondents. Structural Equation Modeling (SEM) was utilized for data analysis, employing the SmartPLS 4 software. The results indicate the following: (1) Brand image exerts a positive and significant influence on purchase decisions. (2) Brand trust exerts a positive and significant influence on purchase decisions. (3) eWOM has a positive and significant effect on purchase decisions. (4) eWOM was not found to moderate the relationship between brand image and brand trust on purchase decisions, either by strengthening or weakening that effect.

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Journal Info

Abbrev

IMK

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Other

Description

MANAJEMEN : Jurnal Ilmiah Manajemen dan Kewirausahaan diterbitkan dua kali setahun, pada bulan Mei dan Oktober oleh LPPM Politeknik Pratama . Jurnal Manajemen bertujuan untuk: 1. Mempromosikan hasil penelitian terbaru tentang Manajemen dan atau Kewirausahaan. 2. Publikasikan hanya hasil penelitian ...