Healing : Jurnal Pariwisata
Vol. 5 No. 01 (2026): Jurnal Pariwisata (Healing)

HAMBATAN F&B SERVICE DALAM PENERAPAN STANDAR PELAYANAN BERNUANSA MEXICAN DI UNIQUE ROOFTOP BAR RIMBA BY AYANA BALI

Putra, Ida Bagus Putu Dhiratsaha Adi (Unknown)
Andiani, Nyoman Dini (Unknown)
Trianasari, Trianasari (Unknown)



Article Info

Publish Date
17 May 2026

Abstract

This study aims to analyze the obstacles in implementing Food and Beverage (F&B) Service training results towards Mexican-themed service standards at Unique Rooftop Bar Rimba by Ayana Bali. Using a descriptive qualitative approach through interviews, observations, and documentation with managers, supervisors, staff, and trainees, this study found that routine training has been conducted but has not been optimal in maintaining service consistency. The main obstacles include staff's lack of understanding of Mexican culture and service style, limited communication with international guests, and the difficulty of balancing five-star hotel standards with the relaxed atmosphere of a themed restaurant. To overcome these obstacles, it is recommended to adjust the training materials to suit Mexican cultural concepts, increase hands-on practice, strengthen post-training evaluations, and provide cross-cultural communication training. The results of this study are expected to support the development of international-themed F&B Service training in the Hospitality industry.

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Journal Info

Abbrev

Pariwisata

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Social Sciences Transportation

Description

As a forum for advancing the research in hospitality and tourism field, the journal encompasses many aspects within the hospitality and tourism including but not limited to Hospitality and Tourism Management Information Systems and Technology Global Issues and Cultural Studies Innovations in ...