Ekopedia: Jurnal Ilmiah Ekonomi
Vol. 2 No. 2 (2026): APRIL-JUNI 2026

Pengaruh Audit Syariah dan Kepercayaan Nasabah Terhadap Kepuasan Nasabah Bank Syariah Indonesia

Herma Artika Putri (Universitas Islam Negeri Jurai Siwo Lampung)
Fitrotul Mukaromah (Universitas Islam Negeri Jurai Siwo Lampung)
Fikri Rizki Utama (Universitas Islam Negeri Jurai Siwo Lampung)



Article Info

Publish Date
22 May 2026

Abstract

This study aims to determine the effect of Islamic audit and customer trust on customer satisfaction at Bank Syariah Indonesia. This study employs a quantitative approach with an associative method. The research sample consists of 100 respondents who are customers of Bank Syariah Indonesia in the Lampung region. Data were collected through questionnaires using a Likert scale and analyzed using SPSS software through validity, reliability, multiple linear regression, t-test, F-test, and coefficient of determination tests. The results indicate that Islamic audit and customer trust have a positive and significant effect on customer satisfaction. The Islamic audit variable has a t-value of 3.842 and customer trust has a t-value of 5.127, both with a significance value of 0.000 < 0.05. Simultaneously, both variables have a significant effect on customer satisfaction with an F-value of 42.615 > 3.09 and an R-Square value of 0.468. This demonstrates that Islamic audit and customer trust explain 46.8% of customer satisfaction, while the remaining percentage is influenced by other variables outside this study.

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Journal Info

Abbrev

ekopedia

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Ekonomi yang diterbitkan oleh Lembaga Indo Publishing. berupa hasil-hasil penelitian di bidang Ekonomi Murni, Kependidikan Ekonomi, Manajemen, Bisnis Digital, Kewirausahaan, Akuntansi, Perbankan, Ekonomi Islam dan bidang lainnya yang relevan dengan ekonomi yang belum pernah ...