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All Journal Ekopedia: Jurnal Ilmiah Ekonomi
Herma Artika Putri
Universitas Islam Negeri Jurai Siwo Lampung
Economics, Econometrics & Finance

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Pengaruh Audit Syariah dan Kepercayaan Nasabah Terhadap Kepuasan Nasabah Bank Syariah Indonesia Herma Artika Putri; Fitrotul Mukaromah; Fikri Rizki Utama
Ekopedia: Jurnal Ilmiah Ekonomi Vol. 2 No. 2 (2026): APRIL-JUNI 2026
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/h457kd20

Abstract

This study aims to determine the effect of Islamic audit and customer trust on customer satisfaction at Bank Syariah Indonesia. This study employs a quantitative approach with an associative method. The research sample consists of 100 respondents who are customers of Bank Syariah Indonesia in the Lampung region. Data were collected through questionnaires using a Likert scale and analyzed using SPSS software through validity, reliability, multiple linear regression, t-test, F-test, and coefficient of determination tests. The results indicate that Islamic audit and customer trust have a positive and significant effect on customer satisfaction. The Islamic audit variable has a t-value of 3.842 and customer trust has a t-value of 5.127, both with a significance value of 0.000 < 0.05. Simultaneously, both variables have a significant effect on customer satisfaction with an F-value of 42.615 > 3.09 and an R-Square value of 0.468. This demonstrates that Islamic audit and customer trust explain 46.8% of customer satisfaction, while the remaining percentage is influenced by other variables outside this study.
Co-Authors Fikri Rizki Utama Fitrotul Mukaromah