El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Vol. 7 No. 5 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam

Pengaruh Kualitas Pelayanan Administrasi dan Citra Sekolah Terhadap Kepuasan Siswa di SMK YPI Darussalam 2 Cerme Gresik

Azmi, Tasya Nabila Nur (Unknown)
Puspasari, Durinta (Unknown)



Article Info

Publish Date
11 May 2026

Abstract

This study aims to analyze the effect of service quality and school image on student satisfaction. This research uses a quantitative approach with an explanatory research design. The population consists of 270 students of grade X and XI at SMK YPI Darussalam 2 Cerme Gresik, with a sample of 159 respondents obtained through a Sample Size Calculator and proportional stratified random sampling technique. Data were collected using a closed-ended questionnaire with a 5-point Likert scale and analyzed using multiple linear regression with the assistance of SPSS version 27. The results show that partially, the service quality variable has a t-value of 6.165 with a significance of 0.000 < 0.05, indicating a positive and significant effect on student satisfaction. The school image variable has a t-value of 4.043 with a significance of 0.000 < 0.05, indicating a positive and significant effect on student satisfaction. Simultaneously, both variables have a significant effect with an F-value of 132.768 and a significance of 0.000 < 0.05. The coefficient of determination (R²) of 0.630 indicates that 63.0% of the variation in student satisfaction can be explained by service quality and school image, while the remaining 37.0% is influenced by other variables outside this study. Thus, service quality and school image have a substantial contribution to student satisfaction, with service quality being the more dominant factor in influencing student satisfaction.

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Journal Info

Abbrev

elmal

Publisher

Subject

Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam mempublikasi hasil riset dan kajian terkini bidang ekonomi, keuangan, manajemen dan bisnis Islam. Mulai 2011, jurnal ini terbit tiga kali setahun setiap Maret, Juli dan November. Jurnal ini dikelola oleh Pusat Riset dan Kajian Strategis (PRKS) Masyarakat ...