Jurnal EMT KITA
Vol 10 No 3 (2026): JULY 2026

Pengaruh Taste, Kualitas Layanan dan Persepsi Harga terhadap Loyalitas Pelanggan Mie Gacoan dengan Moderasi Customer Experience

Ainisyah, Marshanda Salsabila (Unknown)
Mutmainah, Isbandriyati (Unknown)
Pranamulia, Agus (Unknown)



Article Info

Publish Date
01 Jul 2026

Abstract

This study aims to analyze the factors that influence customer loyalty of Mi Gacona in Bogor City. The independent variables used in this study are Taste, Service Quality and Price Perception. The Customer Experience variable is used as a moderating variable that is thought to strengthen or weaken the influence of the Taste, Service Quality and Price Perception variables on Customer Loyalty. The population of this study is all Mie Gacoan customers in Bogor City, and the sample is determined using the accidental sampling method. The analytical method used is Multiple Linear Regression to test and analyze the influence of Taste, Service Quality and Price Perception on Loyalty, and the Moderated Regression Analysis (MRA) analysis method is used to test and analyze the ability of Customer Experience to moderate the influence of Taste, Service Quality and Price Perception on Loyalty. By using data from 119 respondents as a sample, the results of the study show that Taste and Price have a positive and significant influence on Loyalty, while Service Quality has no significant influence on Loyalty. The Customer Experience variable is proven to be able to moderate the influence of Taste, Service Quality and Price on Loyalty. These findings can be used as a reference in developing more effective marketing strategies.

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Journal Info

Abbrev

emt

Publisher

Subject

Economics, Econometrics & Finance

Description

The Jurnal Ekonomi Manajemen Teknologi (EMT) KITA is one of the scientific publications published by the KITA Institute. The purpose of this Journal is to support the theory and practice of development management in the dissemination of research findings in the field. This journal covers fields such ...