Economics and Digital Business Review
Vol. 7 No. 1 (2026)

Predicting Patient Satisfaction in Dental Healthcare: The Influence of Service Quality, Price, and Location

Cahyadi, Yohanes Tri (Unknown)
Karnawati, Tin Agustina (Unknown)
Widodo, Teguh (Unknown)



Article Info

Publish Date
19 May 2026

Abstract

Healthcare service quality plays a vital role in addressing competition among healthcare providers. For dental clinics, maintaining sustainability requires managerial strategies oriented toward enhancing patient satisfaction. This study aims to examine the effects of service quality, price, and location on patient satisfaction at ANT Dental Care. The population comprised all patients who had received treatment at ANT Dental Care. Using a purposive sampling technique, questionnaires were distributed to 193 active patients during the research period. The data were analyzed quantitatively using multiple linear regression, including validity and reliability testing, classical assumption testing (normality, multicollinearity, and heteroscedasticity), and hypothesis testing through the coefficient of determination (R²), t-test (partial), and F-test (simultaneous). The results reveal that service quality, price, and location each have a positive and significant effect on patient satisfaction. Furthermore, simultaneously, service quality, price, and location significantly influence patient satisfaction at ANT Dental Care, as indicated by the F-test significance value below 0.05.

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Journal Info

Abbrev

ecotal

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Economics and Digital Business Review, is published by STIE Amkop Makassar in 2020, with registered number ISSN : 2774-2563 (Online), is a peer-reviewed journal published Economics and Digital Business Review published two times a year (January & July) by STIE Amkop Makassar, It provides an academic ...