Formosa Journal of Computer and Information Science
Vol. 5 No. 1 (2026): March 2026

Analysis of PT PLN (Persero)'s New Installation Waiting List Using the K-Means Clustering Algorithm

Ernawati, Ernawati (Unknown)
Agushinta R, Dewi (Unknown)



Article Info

Publish Date
21 May 2026

Abstract

This study examines the application of the K-means clustering algorithm to analyze new installation waiting list data obtained from the last three months of 2024. Only entries categorized under new installation requests were selected as the primary dataset. The analysis began by determining the optimal number of clusters: a high volume of new installation waiting lists (C1), a medium volume (C2), and a low volume (C3). Data mining processes were carried out using the RapidMiner tool, producing the following results: 6 UIDs/UIWs were classified into the high cluster (C1), 7 into the medium cluster (C2), and 9 into the low cluster (C3). The clustering performance was subsequently validated using the Davies–Bouldin Index, yielding a final score of 0.486, consistent with the RapidMiner output.

Copyrights © 2026






Journal Info

Abbrev

fjcis

Publisher

Subject

Computer Science & IT

Description

Formosa Journal of Computer and Information Science (FJCIS) is an international platform for scientists, academics, practitioners and engineers involved in all aspects of computer science and information sciences to publish high quality, up todate, peer review papers. It is an international research ...