Jurnal Ekonomi Manajemen Sistem Informasi
Vol. 7 No. 5 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Mei - Juni 2026)

The Effect of Emotional Demands, Job Stress and Role Conflict on Burnout Among Healthcare Professionals in Medical Staff in Private Hospitals

Lubis, Fatimah Malini (Unknown)
Soegiarto, Ita (Unknown)



Article Info

Publish Date
20 May 2026

Abstract

The research study investigates how emotional demands and job stress together with role conflict create burnout symptoms among healthcare staff members who work at a private hospital. The researchers used a quantitative approach by distributing questionnaires to 130 participants who were selected through purposive sampling. The study used multiple linear regression to analyze data which required validity tests and reliability tests and the classical assumption tests that included normality and heteroscedasticity and multicollinearity assessments. The research established that emotional demands and job stress together with role conflict create burnout at a statistically significant level because their impacts on burnout showed positive results. The healthcare professionals experienced greater emotional exhaustion because their emotional demands required them to work beyond their mental limits which caused them both mental and physical distress. The three variables together explained more than half of the variations in burnout. The research provides essential information which hospital administrators require to manage psychological and organizational factors that result in burnout while they work to enhance employee health and improve healthcare service quality. 

Copyrights © 2026






Journal Info

Abbrev

JEMSI

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi Manajemen Sistem Informasi (JEMSI), ISSN 2686-5238 (online) dan ISSN 2686-4916 (print), merupakan jurnal penelitian manajemen dan sistem informasi yang diterbitkan sejak tahun 2019 oleh Dinasti Publisher. Jurnal ini bertujuan untuk menyebarluaskan hasil penelitian kepada para ...