<![CDATA[Employees in the hospitality industry frequently face various challenges that negatively affect their psychological well-being. One of the main issues is a high workload, which often leads to significant levels of stress. This study was conducted at Swiss-Belhotel Samarinda, involving 122 permanent employees as respondents. Data were collected using a structured questionnaire based on validated indicators from previous literature. The data analysis employed a quantitative approach using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method through the SmartPLS software. This technique was selected for its ability to accommodate latent variables and mediating relationships. The results revealed that organizational commitment and employee engagement have a significant direct effect on job satisfaction. Furthermore, job satisfaction was found to mediate the relationship between organizational commitment and employee engagement with psychological well-being. Among the dimensions of organizational commitment, affective commitment had the strongest influence on job satisfaction. Similarly, the dedication dimension of employee engagement contributed most significantly to both job satisfaction and psychological well-being. The study also found that employee engagement has a direct and significant effect on psychological well-being even without the mediation of job satisfaction, highlighting the importance of emotional connection and intrinsic motivation in employees’ work experiences. Theoretically, these findings underscore that organizational commitment encompasses not only structural elements but also psychological and emotional aspects. From a managerial perspective, the results suggest that organizations should actively cultivate a work environment that supports employee engagement and strengthens affective commitment. Strategies such as career development programs, recognition of achievements, and open, supportive communication may serve as effective approaches. This study contributes to the growing body of literature on psychological well-being in the context of the hospitality industry, particularly in Indonesia. The findings are expected to serve as a valuable reference for developing strategic policies aimed at improving employees’ quality of work life, which in turn enhances organizational performance.]]>
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