JURNAL MANAJEMEN MOTIVASI
Vol 21 No 2 (2025): Jurnal Manajemen Motivasi

The Influence of Service Quality and Work Discipline on Inpatient Satisfaction at Kabelota Donggala Regional Hospital

Izzah, Nurul (Unknown)
Natsir, Syahir (Unknown)
Hasanuddin, Bakri (Unknown)
Wirastuti, Wiri (Unknown)

Article Info

Publish Date
07 Nov 2025

Abstract

This study investigates the influence of service quality and work discipline on inpatient satisfaction at Kabelota Donggala Regional Hospital. Using a quantitative approach with a sample of 47 inpatients, data were collected through questionnaires and analyzed using multiple linear regression. The results indicate that both service quality and work discipline have a positive and significant impact on patient satisfaction, both partially and simultaneously. The findings highlight the importance of maintaining professional healthcare services to improve patient satisfaction and inform future strategies for hospital service enhancement.

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Journal Info
JURNAL MANAJEMEN MOTIVASI
Website

Abbrev

jm_motivasi

Publisher

Universitas Muhammadiyah Pontianak

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Motivasi (JMM) adalah Jurnal Ilmiah Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak yang diterbitkan secara berkala 2 (dua) kali dalam satu tahun (Juni dan Oktober) sebagai sarana untuk menyebarluaskan hasil penelitian dan ilmu pengetahuan di bidang ilmu manajemen ...