JURNAL MANAJEMEN MOTIVASI
Vol 22 No 1 (2026): Jurnal Manajemen Motivasi

Penerapan Pelaksanaan Program One Stop Service (OSS) Dalam Meningkatkan Manajemen Pelayanan Administrasi Publik di Kantor Camat Medan Tembung

Nurafni, Anggi (Unknown)
Imsar, Imsar (Unknown)
Aisyah, Siti (Unknown)

Article Info

Publish Date
10 Nov 2025

Abstract

This study examines the implementation of the One Stop Service (OSS) at the Medan Tembung District Office using a qualitative approach and NVIVO 15 analysis. Findings reveal that OSS remains semi-integrated, with major gaps in technology, human resources, processes, information, and organizational values. These hinder service integration and user orientation. The study concludes that OSS success depends not only on technology but also on institutional capacity, HR competence, and inter-agency coordination.

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Journal Info
JURNAL MANAJEMEN MOTIVASI
Website

Abbrev

jm_motivasi

Publisher

Universitas Muhammadiyah Pontianak

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Motivasi (JMM) adalah Jurnal Ilmiah Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak yang diterbitkan secara berkala 2 (dua) kali dalam satu tahun (Juni dan Oktober) sebagai sarana untuk menyebarluaskan hasil penelitian dan ilmu pengetahuan di bidang ilmu manajemen ...