Journal of Economics, Business, Management, Accounting And Social Sciences (JEBMASS)
Vol. 1 No. 6 (2023): SEPTEMBER 2023

ANALISIS PENGARUH KUALITAS PRODUK, KUALITAS PELAYANAN, SERTA HARGA TERHADAP KEPUASAN PELANGGAN THE CORNELIAS THE CORNELIA’S AUTHENTIC FAMILY CUISINE

Rimba Fadha Sendy Perdana (Progam Studi Manajemen, Sekolah Tinggi Ilmu Ekonomi Mahardhika, Surabaya)
Emmywati (Progam Studi Manajemen, Sekolah Tinggi Ilmu Ekonomi Mahardhika, Surabaya)



Article Info

Publish Date
22 Sep 2023

Abstract

In the backdrop of economic and technological advancements and the intense global competition in the business world, companies strive to outcompete their rivals by offering customers more satisfactory goods and services at competitive prices. This competition serves a dual purpose of attracting new customers and retaining existing ones. This study aims to investigate the relationship between pricing, product quality, service quality, and overall customer satisfaction. The participants in this study have willingly contributed their time and insights, specifically customers of The Cornelia's Authentic Family Cuisine. A purposive sampling method was employed to select fifty respondents based on specific criteria. In this research, the analytical approach used is multiple linear regression analysis. The research findings reveal that pricing, product quality, and service quality all have a significant and positive impact on the level of customer satisfaction at Cornelia's Authentic Family Cuisine. Consequently, this study establishes a direct correlation between customer satisfaction and the quality of both the product and the service, as well as pricing.

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Journal Info

Abbrev

jebmass

Publisher

Subject

Description

The scope of topics that are most interesting to Journal of Economics, Business, Management, Accounting and Social Studies (JEBMASS) readers include the following: Financial markets, financial practices and sustainability; Values, culture and international finance; Common pool resources management ...