Jurnal manajemen dan bisnis (Performa)
Vol. 23 No.1 (2026)

UNDERSTANDING BRAND LOYALTY IN INDONESIAN SKINCARE THROUGH ENGAGEMENT, EXPERIENCE, AND BRAND IMAGE

Dini Elida Putri (Universitas Dharmas Indonesia)
Fenisi Resty (Universitas Dharmas Indonesia)
Endang Purbaningsih (Universitas Dharmas Indonesia)



Article Info

Publish Date
31 Mar 2026

Abstract

Emerging skincare market, bringing fierce competition between skincare brands, including Indonesian skincare or local brands. How brand engagement, experience, and brand image valued by consumers will define business future. The purpose of this study is to examine and analyze the influence of customer brand engagement, brand experience and brand image on brand loyalty of female consumers towards Indonesian Skincare products,and  conducted in Sungai rumbai District. The research method is quantitative method, with valid and reliable questionairres distributed to research sample of 379 respondents. Data calculated using SPSS with validity test, reliability test, descriptive analysis, correlation analysis, multiple linear analysis, classical assumption test, t-test, F-test and coefficient of determination (R2). The results of hypothesis testing reveals that all independent variables consisting of brand engagement, brand experience, brand image has partially and simultaneously positive and significant effect on the dependent variable, brand loyalty.  As well as producing a coefficient of determination of R2= 0.463 (46.3%). This means that the influence of all independent variable on dependent variable is 46.3% and the remaining 53.7% influenced by other variables. Thus, engagement, experience and image of Indonesian skincare brand pays significant part in influencing brand loyalty toward local skincare products, must be manage continuously.

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Journal Info

Abbrev

performa

Publisher

Subject

Description

Performa Journal publishes articles and brief communication with management theme (marketing, human resources, financial, operations, startegy), Islamic ecomy general economy, islamic and general approches development study, business in islamic and conventional ...