Jurnal Armada Informatika
Vol 10 No 1 (2026): Juni

Analysis of User Experience Quality of Automobile Spare Parts Sales Information System Using User Experience Questionnaire Method

Muhammad Ridho Pramana Ridho (Universitas Budi Darma)
Faldi Handika Sarumaha (Universitas Budi Darma)
Murdani Murdani (Universitas Budi Darma)



Article Info

Publish Date
23 May 2026

Abstract

The development of information technology has encouraged business sectors to utilize information systems to support operational activities, including the car spare parts sales process. However, the implementation of an information system should not only be evaluated from its functional aspects, but also from the quality of user experience. This study aims to analyze the quality of user experience in the car spare parts sales information system at CV Sumatra Motor using the User Experience Questionnaire (UEQ) method. The UEQ instrument consists of 26 question items covering six dimensions, namely attractiveness, efficiency, perspicuity, dependability, stimulation, and novelty. Data were collected through questionnaires distributed to system users and then processed by calculating the mean score for each UEQ dimension. The results showed that the overall mean score was 2.09, which is categorized as very good. The stimulation dimension obtained the highest score of 2.19, followed by perspicuity with 2.18 and attractiveness with 2.14. Meanwhile, the novelty dimension obtained the lowest score of 1.92, but it still falls into the good category. These results indicate that the system provides a positive user experience, particularly in terms of ease of use, comfort, and user engagement. Nevertheless, the novelty aspect still needs improvement through feature development, interface refinement, and system innovation to provide a more optimal user experience.

Copyrights © 2026






Journal Info

Abbrev

jai

Publisher

Subject

Computer Science & IT Control & Systems Engineering

Description

Jurnal Armada Informatika, an Indonesian national journal, publishes high quality research papers in the broad field of Informatics and Computer Science, which encompasses software engineering, information system development, computer systems, computer network, algorithms and computation, and social ...