Dia: Jurnal Administrasi Publik
Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION

THE INFLUENCE OF HUMAN RESOURCE CAPACITY AND INTER-AGENCY COORDINATION ON THE FAILURE OF SOCIAL ASSISTANCE PROGRAM DISTRIBUTION IN SABU RAIJU REGENCY

Fanyanna Taruna Here Riwu (Universitas Terbuka)
Riswanda Riswanda (Universitas Terbuka, Kupang.)
Nursalam Nursalam (Universitas Terbuka, Kupang)



Article Info

Publish Date
01 Apr 2026

Abstract

This study aims to analyze the influence of human resource capacity and inter-agency coordination on the failure of social assistance program distribution in Sabu Raijua Regency, a region characterized by 3T (underdeveloped, frontier, and outermost). This study used an associative quantitative approach. Data were collected through a structured questionnaire distributed to 22 respondents directly involved in the distribution of social assistance, including government employees, village officials, and program facilitators. Data analysis used descriptive statistics and multiple linear regression. The results showed that human resource capacity and inter-agency coordination, both partially and simultaneously, significantly influenced the failure of social assistance distribution. Although the human resource capacity of program implementers was generally good in terms of procedural understanding and work experience, weaknesses were found in aspects of digital literacy and interpersonal communication skills. Furthermore, inter-agency coordination was still hampered by data synchronization issues, weak two-way communication, and sectoral egos, which resulted in delays and inaccuracies in distribution. This study recommends strengthening human resource capacity through training focused on digital technology and conflict management, as well as the development of an integrated data system to improve inter-agency coordination to ensure more targeted social assistance

Copyrights © 2026






Journal Info

Abbrev

dia

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Social Sciences

Description

DIA: Journal of Public Administration Studies is published by the public administration department at the University of 17 August Surabaya, as a medium of communication and dissemination of research results and scientific work in the field of Public Policy, Local Government, Public Management, ...