DIGITAL CROWDSOURCING UNTUK INFRASTRUKTUR PERKOTAAN: PENDEKATAN TATA KELOLA SMART CITY

Linda Norhan (Universitas Komputer Indonesia)
Eddy Soeryanto Soegoto (Universitas Komputer Indonesia)
Rahma Wahdiniwaty (Universitas Komputer Indonesia)
Irfan Dwiguna Sumitra (Universitas Komputer Indonesia)
Adam Mukharil Bachtiar (Universitas Komputer Indonesia)

Jurnal Ekonomi Bisnis Dan Industri (EBI)
Vol 8, No 1 (2026): Jurnal Ekonomi Bisnis dan Industri

The primary challenge in maintaining infrastructure within developing urban areas is the government's limited capacity to monitor damage in real-time. This study aims to develop and evaluate 'JagaInfra', a web-based platform designed using the Laravel framework as an instrument of social technopreneurship. This research adopts the Design Science Research (DSR) methodology to design a technological artifact that resolves the inefficiency of the reporting bureaucracy. The study highlights how the transformation from manual reporting to a digital crowdsourcing system can enhance public participation. System evaluation results indicate that location validation features (geotagging), distribution map visualization, and transparency in handling status are capable of improving data accountability and public trust. Managerially, JagaInfra offers an effective collaborative governance model within the Smart City ecosystem