<![CDATA[This study aims to analyze the effect of work communication and work environment on employee performance through service management at the Transportation Agency of South Sulawesi Province. This research applied a quantitative approach with an explanatory survey design. The sample consisted of 112 employees. Data were collected using a questionnaire and analyzed using Partial Least Squares Structural Equation Modeling. The findings indicate that work communication has a positive and significant effect on employee performance and service management. The work environment also has a positive and significant effect on employee performance and service management. Service management has a positive and significant effect on employee performance. Furthermore, service management mediates the effect of work communication and work environment on employee performance. The R-squared value indicates that the model adequately explains employee performance variation. These findings confirm that improving employee performance in transportation public service requires strong work communication, a supportive work environment, and well-managed service processes.]]>
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